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The support service of Kyivstar Business Commercial Contact Center is ready to take basic workload in servicing the clients providing all the required information. Taking into account that about 80% of incoming calls are simple and frequently asked questions the time of your qualified specialists should be wasted.

Voice Menu

The Voice Menu is automatic mode reporting via the IVR (Interactive Voice Response system) voice menu system. It is most often used together with such services as Hot Line, Support Service, and Virtual Office; it significantly cuts your information provision costs.

The Voice Menu is automatic mode reporting via the IVR (Interactive Voice Response system) voice menu system. It is most often used together with such services as Hot Line, Support Service, and Virtual Office; it significantly cuts your information provision costs.

The voice menu is ideal for providing any standard information, for example: as to the rules of participation in a competition and addresses of prize collection centers, or personal information from the database, such as about the order status and the date of shipment of items ordered.

Auto-Informer Mode

It is convenient when all your clients have to be informed promptly and without fail about important information (changes in your company’s activities, appearance of new products, status of balance, holiday’s greetings, etc.).

Benefits

  • Increase in company`s operating efficiency. A number of calls regarding general questions is reduced, you receive only important calls. Producing capacity and loyalty of high-paid employees increase.
  • Improving service and company’s image. The calls are always accepted by practiced operators.
  • Convenient possibility to use automatic calling;
  • Prompt involvement of operators or the voice menu (IVR).

Examples of Use:

  • Companies engaged in servicing and requiring a regular feedback.
  • Companies with a heavy flow of incoming calls, which can be systematized according to certain criteria.
  • Companies with powerful customer support services.
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