SIM Card Restoration

At present, more than 100 000 subscribers made use of a SIM card restoration service having preserved their numbers and contacts due to it!

A SIM card provides you with the access to operator’s services. It consists of a chip with your unique information: your mobile number, personal codes for mobile network access and protection of your telephone from unauthorized access by unauthorized outsiders.

At present, more than 100 000 subscribers made use of a SIM card restoration service having preserved their numbers and contacts due to it!

A SIM card provides you with the access to operator’s services. It consists of a chip with your unique information: your mobile number, personal codes for mobile network access and protection of your telephone from unauthorized access by unauthorized outsiders.

Self-replacement of SIM

Your SIM card is lost? Now you do not need to go to a Kyivstar shop to restore your number and save balance and connected services.

A Few Simple Steps

  1. Purchase any Kyivstar start package
  2. Insert new SIM card into the phone and send command *111# to activate the number
  3. Send command *245*380ХХXXXXXXX*YYYYYY#, where
    • 380ХХXXXXXXX – phone number of old SIM card,
    • YYYYYY – 19 digits of ICC-code or 8 digits of PUK1 of old SIM card
  4. The request to replace SIM card will be proceed in 7 hours, you will be notified by SMS.

This will help you to save: number, tariffs, account balance on the principal and bonus accounts, subscriber length of service, connected services* and promotions.

* If your number is switched to service “Spare SIM card”, this service will be lost when using Self-dependent Replacement of SIM.

And while your request is being proceeded:

  • You will have 100 non-tariffed minutes for calls within Kyivstar network and 100 non-tariffed megabytes of Internet. Term of their validity is till request implementation. Minutes and megabytes will be written off based on your tariff plan of start package.
  • Checking your balance of minutes and megabytes can be done using command *115#.

Safety First!

  • To prevent the replacement of your SIM-card by third party, we carefully review all information related to your number during 7 hours from the moment of request submission. You can also lock the self-replacement of SIM using one of these ways:

    • via USSD request *245*1#
    • in "My Kyivstar" system
    • dialing 0 800 300 466

    The request will be processed within 30 minutes. You can unlock the service via "My Kyivstar" system or dialing 0800300466.

  • Despite the high level of protection, we pay attention of subscribers who have connected their number with bank card: PUK-code and serial (ICC) of your SIM card are confidential. Please do not disclose it to third parties.
  • If your number was reported with notification of attempt to replace SIM card which you didn’t initiated, do not worry: restart your phone and stay connected. This is enough too have your SIM card safe.
  • PUK-code and ICC are marked on start package.

  • Also PUK-code can be found with following recommendations

Pay Attention

  • Before implementation of the request it is not allowed to top up account balance of new SIM card.
  • Cost of service “Self-dependent Replacement of SIM” is UAH 5, so account balance of your old SIM card should have more than UAH 5.
  • If your old card was registered in the network during 7 hours from the moment of request submission, unfortunately, the request to restore SIM card won’t be proceed.
  • During the 24 hours you will have 4 attempts to input correct request to self-dependent replace of SIM card.
  • If 7 days from the moment of start package activation has passed, then to use service “Self-dependent Replacement of SIM” is impossible.
  • Service “Self-dependent Replacement of SIM” is not available for subscribers of separate group of tariff plans with code 068.
  • Service “Self-dependent Replacement of SIM” is not available for replacement of SIM cards with services Internet SIM Couple and Spare SIM Card.
  • "Self-replacement of SIM" locking is connected by default for registered prepaid customers and users of "Exclusive Numbers" service.

 

  • SIM Card Warranty Maintenance
  • Non-Warranty SIM Card and Number Restoration

If the SIM card is stolen, lost or blocked as the result of wrong PUK-code input the Kyivstar company provides the possibility to restore the SIM card via the SIM Card Restoration service. The service is provided in the Kyivstar stores.

How much does it cost:

  • for postpaid subscribers natural person the service is free
  • for business-subscribers and corporate clients service fee is 25 UAH with all taxes and fees

    For business-subscribers the participants of "Golden subscriber" program ("Gold" and "Platinum" level), regardless of the SIM-card activation date, the "SIM card Restoration" service is free in Kyivstar shops.

  • For all postpaid subscribers Changing to another SIM card format (MiniSIM, MicroSIM, NanoSIM, USIM) is free

    The service is available if SIM-card is active and all figures of ICC-code are clearly depicted.

Conditions:

If the SIM is stolen, lost or blocked subscriber should go to Kyivstar shop with identity document for restoration:

  • for postpaid subscriber – passport
  • for legal entity – next documents

Or you can go to Kyivstar shop without identity document in case where:

  • SIM for restoration is in a working status
  • phone number is in an active status
  • “SMS divert” service is not connected

A subscriber will receive a temporary code at registration of the application to SIM restoration.

SIM restoration without identity docs is possible for:

  • main SIM
  • SIM pair
  • Internet SIM pair

Please, note:

  • Upon the SIM card restoration your number is preserved.
  • Upon the SIM card restoration the account balance is preserved (excluding the SIM card restoration fee).
  • Upon the SIM all services, tariff and subscriber experience is preserved.
  • The information written in the SIM card memory (for example, contact list in the phone directory written in the card memory) cannot be restored.

SIM Card Warranty Maintenance

A SIM card warranty period is 2 years starting from the moment of a subscriber’s number activation.

The warranty covers all SIM card defects that appeared due to the fault of production plant.

The SIM card warranty replacement is done on the basis of the SIM card functionality technical testing result which is fulfilled in the Kyivstar stores during the stated warranty period.

The warranty doesn’t cover the following situations:

  • The SIM-card has been damaged mechanically or by thermal action (there are splits, cracks, scratches, etc.);
  • There are some traces of atmospheric condensation, liquid, moisture, oil on the SIM card;
  • The SIM-card has been blocked by inputting 10 wrong PUK-numbers;

The SIM card warranty restoration is free of charge; the subscriber’s number is preserved.

Pay attention, please! You have to bring your passport.