Call Divert

Stay in touch even when you can't answer a call. All incoming calls will be diverted to another number or an autoresponder.

 How divert works

  • You activate the Call Divert service.
  • An incoming call arrives at the Kyivstar number.
  • The call is automatically redirected to the specified number wherein your mobile phone doesn't ring.
  • You are answering the call from the number of your choice.

 When redirects are triggered

  • If there is no answer
    An incoming call will be automatically diverted to another number if you do not answer the call on your phone.
  • If the number is not available
    Incoming calls will be automatically diverted to another number if your phone is disconnected or outside the coverage of Kyivstar. When you return to the network, calls will again come to your phone.
  • If the line is busy
    Incoming calls will be automatically diverted to another number if you are on call and you have not activated the Call Waiting service.
  • Unconditional call diverts
    All incoming calls will be automatically redirected to another number. The service will work even if your phone is turned off. To start receiving incoming calls again cancel call divert.

Please note

By activating the unconditional divert mode, all other divert modes will be disabled. In other cases, the forwarding modes can work in parallel.

Some phones have additional types of call forwarding: fax call divert and data transmission divert.

 How to set up call divert

  • In settings of your phone. In different phone models, the menu can be called differently: “Call Divert”, “Call Forwarding”. You have to find the section, select divert type and input the phone number, to which calls will be diverted.
  • Through My Kyivstar Go to the page “My Kyivstar”→ “Services →“ Connected services ”→“Service Management”→“ Call forwarding”. Select the type of forwarding and specify the number to which calls will be forwarded.

    Please note:Through "My Kyivstar" you can set up forwarding only to Kyivstar numbers.

  • Through the voice menu. Call the short number and follow the prompts.
Call divert typeCommands
Call divert
(general commands)
Cancel all call diverts: ##002#Показать код
Cancel all conditional call diverts: ##004#Показать код
Enable all conditional call diverts: **004*Number#Показать код
No Response call divertCancel No Response call divert: ##61#Показать код
Disable No Response call divert: *#61#Показать код
Set and activate No Response call divert: **61*Number#Показать код
Enable No Response call divert: *61#Показать код
Check No Response call divert status: *#61#Показать код
Setting No Response call divert delay timeDelete previous setup:##61#Показать код
Set delay time for N=5..30 seconds: **61*Number**N#Показать код

While setting No Response call divert you can set delay time in seconds, during which the system allows you to accept a call. If during this time you fail to accept the call it will be diverted.

Example: **61*+38067 ххххххх**30# — delay time is set for 30 seconds

Inaccessibility call divertCancel Inaccessibility call divert: ##62#Показать код
Disable Inaccessibility call divert:#62#Показать код
Set and activate Inaccessibility call divert: **62*Number#Показать код
Enable Inaccessibility call divert: *62#Показать код
Check Inaccessibility call divert status: *#62#Показать код
Line Is Busy call divertCancel Line Is Busy call divert:##67#Показать код
Disable Line Is Busy call divert: #67#Показать код
Set and activate Line Is Busy call divert:**67*Number#Показать код
Enable Line Is Busy call divert: *67#Показать код
Check Line Is Busy call divert status: *#67#Показать код
Unconditional call divert (all calls)Cancel unconditional call divert: ##21#Показать код
Disable unconditional call divert: #21#Показать код
Set and activate unconditional call divert: **21*Number#Показать код
Enable unconditional call divert: *21#Показать код
Check unconditional call divert status: *#21#Показать код

Set call forwarding — you enter in the system the number to which the call will be redirected.

Activate call divert — you activate the forwarding function to the previously specified number.

Cancel call divert— the number, to which call divert was set will be deleted.

Disable call divert — the number, to which call divert was set will be stored in the system.

 How much do diverted calls cost

Diverted calls have no additional charge — their cost will be according to the terms of your tariff.

 Call divert in roaming

Who can set up call divert in roaming

  • Prepaid subscribers: can connect only "Unconditional call forwarding".
  • Subscribers of contract communication: can activate any call forwarding mode: "Unconditional call forwarding", "No answer", "Not available", "Busy".

Please, make sure that you have sufficient funds in your account and that outgoing calls and SMS are enabled.

How much do forwarded calls cost in roaming

  • If you have set up unconditional call divert while staying in Ukraine: as with outgoing calls within Ukraine under the terms of your tariff.
  • If you have set up unconditional call divert while abroad: as an incoming or outgoing call in roaming according to the terms of your tariff.
  • If you have set one of the types of conditional call diver ("No answer", "Unavailable", "Busy"): The diverted call will cost the same as an incoming call at roaming rates of the number from which the diverting is set. For outgoing call — according to roaming tariffs of the number to which the forwarding is set.