Reserve SIM Card

Thanks to a Reserve SIM Card service you have an additional SIM card for your customer number, which you can immediately activate when you lose or damage your main SIM card.

You can activate the reserve SIM card remotely round the clock, even while in the roaming.

Main Possibilities

In case of loss or damage of the main SIM card you will be able to immediately activate your reserve SIM card in one of the following ways:

  • by calling the telephone service center at the number 0 800 300 466
  • in My Kyivstar system
  • The main SIM card which has been lost or damaged is thus disconnected and then the customer has another possibility to order a “new” reserve SIM card.

    Provision Conditions

    To connect the Reserve SIM Card service, please contact the nearest Customers Service Centers and fill in a corresponding application. Please, bring:

    • in case you are a contract customer — your identity paper (for natural persons);
    • in case you are a prepaid Kyivstar customer — only the valid (main) SIM card.

    You can connect only one reserve SIM card to one customer telephone number.

    The coordinators of corporate clients can connect an unlimited number of reserve SIM cards under the OKPO code of the corporate customer.

    The validity period of the reserve SIM card comprises 3 (three) years from the moment of its activation.

    Please, note: The reserve SIM card is deactivated in the following cases:

    • a new reserve SIM card was ordered;
    • the main SIM card was replaced and the reserve card was refused;
    • the customer’s number was disconnected;
    • the contract customer was reregistered;
    • the customers switched from contract form of service to prepaid and vice versa;
    • the application was submitted to disconnect the service;
    • the activation period has passed (3 years from the moment the service was connected).

    Tariffication

    The Reserve SIM Card service connection fee is 30.00 UAH. No fee is charged for activation of the service. The service is free of charge for members of the “Golden Subscriber” program (Golden and Platinum levels).

    All the tariffs are indicated in UAH incl. all taxes and fees.