Self-swop of SIM to 4G
Swap your SIM-card to 4G on your own — purchase any Kyivstar pack with 4G mark and follow the instructions. Save balance and connected services.
A few simple steps for self-swop of SIM to 4G
Purchase Kyivstar starter pack
purchase any starter pack Smart SIM or Kyivstar starter pack with 4G mark
Please note. To replace a SIM card by yourself, use the starter pack without a mark “First package of services included”.
Send a request
send a request *245*41*0YYYYYYYYY*ZZZZZZZZ# and wait for the message with a password and special combination, where
0YYYYYYYYY — phone number of new SIM card
ZZZZZZZZ — PUK1 of new a SIM card
insert new SIM card into the phone and send a request *111# to activate the number
send a request *245*42*ХХХХХХ# from your new SIM card where ХХХХХХ is a password from SMS on your old SIM card
restart your phone after 5-10 minutes after you send a request. The request to replace SIM card will be proceed in 30 minutes, you will be notified with SMS
You’ve got 4G SIM card and save: number, tariffs, account balance on the principal and bonus accounts, subscriber length of service, connected services and promotions
How to prevent the swop of your SIM-card by third party?
To prevent the swop of your SIM-card by third party, you can also lock the self-swop of SIM using one of these ways:
The request will be processed within 30 minutes. You can unlock the service via "My Kyivstar" system or dialing 0800300466
If didn’t send a request to swop SIM-card and get a notification on your phone?
If your number was reported with notification of attempt to swop SIM card which you didn’t initiated, do not worry: restart your phone and stay connected. This is enough too have your SIM card safe.
Despite the high level of protection, we pay attention of subscribers who have connected their number with bank card: PUK-code and serial (ICC) of your SIM card are confidential. Please do not disclose it to third parties.
PUK-code and ICC are marked on start package.
Also PUK-code can be found with following recommendations.