Direct Number

The service is provided only for contract customers.

The Direct Number is a service enabling you to have a direct number of the fixed connection network and forwarding all the incoming calls to your Kyivstar mobile phone number and provides the package of 30 non-chargeable minutes for calls from your mobile phone to the phone numbers of the fixed connection (landline numbers).


The Direct Number offers additional advantages to you, your partners, relatives, and friends:

  • lower fees for the customers calling you from fixed line numbers in Ukraine;
  • convenient calls to your number: customers of the city’s fixed line network in which you activated the direct number may dial your number without dialing the network code (as if they called within the city);
  • the forwarding of calls from the direct number to your number is free of charge.
  • the package of 30 non-chargeable minutes is provided for calls from your mobile number to the phone numbers of the fixed connection operators (city numbers)
  • several direct numbers can be activated in various cities of Ukraine and this is additionally convenient when receiving calls from various cities of Ukraine;
  • possibility to choose the number: Kyivstar offers numbers for service activation from its own number fund so that you can choose a number, which is easy to remember (the Number at Choice service);
  • service mobility: you will not miss calls irrespective of your location;
  • the Direct Number will emphasize your care about convenience and costs reduction of your partners, relatives, and friends.

Examples of Usage

The "Direct Number" service will be helpful if you need both mobile and fixed-line number in one telephone because it guarantees the following:

  • receiving calls from partners and relatives that are unable to make calls from the fixed-line network to mobile phone numbers due to restrictions/blocking or high cost of calls;
  • if you often change the address of your office or residence place your contact city telephone number remains unchanged;
  • the direct number indication on your business card or in an advertisement or announcement placed by you.


Tariffs for "Direct Number" depends on your plan:

Tariffs for the service for plans Kyivstar Online+, Unlim, Kyivstar 4G Extra 2018, Kyivstar 4G Extra+ 2018, Kyivstar Family 2018, Kyivstar 4G Simple, Kyivstar 4G Simple+, Kyivstar 4G, Kyivstar 4G Extra, Kyivstar 4G Extra+, Kyivstar 4G Ultra, Kyivstar 4G Business, Kyivstar Family, Simple, Smart, Smart+, Smart Max, Smart Business, Smart Region, Internet for parents 2020, Calls for parents 2020, Internet for parents, Calls for parents:

ServiceTariff, UAH
Monthly fee40
Service Activation30
Service activation with a choice of a phone number180

Tariffs for the service for plans Kyivstar 4G Business Premium, Kyivstar 4G Business VIP, Smart Business+ and Smart Premium:

ServiceTariff, UAH
Monthly feefree of charge
Service activation per each number30
Service activation with a choice of a telephone number180

Tariffs for the service for tariff plans except mentioned above:

ServiceTariff, UAH
Monthly fee40
Service Activation10
Service activation with a choice of a telephone number180

Tariffs are given in UAH incl. all taxes and fees

What "Direct number" service includes:

After activation, you get the package of 30 non-chargeable minutes for calls from your mobile phone to phone numbers of the operators of the fixed connection (city numbers)

First charging of 30 non-chargeable minutes occurs at once after the activation of the service, further the volume of minutes charges every 1st day of every calendar month.

The period of validity of the non-chargeable minutes is up to the last calendar day of the month (till 23 hours 59 min). The unused volume of minutes expires.

To check the balance of the non-chargeable minutes dial the request *116#

Additional information

  • When calls are made to your direct number, the telephone display shows the incoming call as a forwarded one (the display form depends on the mobile phone model).
  • The "Direct Number" service is offered only to Kyivstar contract subscriber, except the subscribers with 068 code.
  • The number funds of the cities below are available today for service activation:

Vinnytsya, Kamianske (Dneprodzerzhinsk), Dnipro (Dnipropetrovsk), Zhitomir, Zaporizhia, Ivano-Frankivsk, Kyiv, Kryvyi Rih, Lutsk, Lviv, Mariupol, Mykolaiv, Odesa, Poltava, Rivne, Sumy, Ternopil, Uzhgorod, Kharkiv, Kherson , Khmelnytsky, Cherkasy, Chernihiv, Chernivtsi

  • The repeated activation of the number after disconnection is possible just in case of such technical possibility (if the number is not taken by the other subscriber)
  • "Direct number" service includes the services of the fixed connection which are free of charge.

How to activate

The service provides according to the Conditions for providing telecommunication services of Kyivstar

In order to connect the "Direct Number" service or service packages, please, address the Kyivstar Customers Service Centre, submit the appropriate application or you can do it via the My Kyivstar self-service system or connect the customer’s service dialing 466.