Roaming affordable to everyone

More about roaming

• What is roaming?

  Ability to use your number abroad.

  Access to telecommunication services in roaming is provided if a subscriber is in the coverage area of the roaming partner's network and in case of the technical possibility of subscriber’s end-user equipment.

• How to register to the network?

  Your phone will automatically connect to the foreign operator’s network. Otherwise reload the phone.

• Phone settings in roaming

  We recommend to set the automatic network search option on the phone. It allows to find the network with the best signal level. To do so, you should follow these steps:

  • Choose «Settings» in the mobile phone menu
  • Choose «Phone Settings» in the «Settings» menu
  • Find «Network choice» in the «Phone Settings» menu

  Choose «Auto» and wait, automatic network registration process might take some time. After registration the name of operator network or code of the network where the phone has registered will be displayed on the screen of the mobile phone.

  To attention of the subscribers from border areas of Ukraine!

  Please note that in border areas of Ukraine the phone can find itself in an active zone of a foreign operator network and register there automatically. To reduce the possibility of the phone automatic registration in a foreign operator network and, thus, calls tariffication in accordance with roaming tariffs, we recommend to choose Kyivstar network manually and always pay attention to the name of an operator displayed on the screen of the mobile phone. As a rule, phone menu responsible for registration in the available networks is called «Network Choice» (further details are found in the manual for the mobile phone).

  Adjust settings APN. For all Kyivstar subscribers APN — internet.

  • Kyivstar Company is not responsible for communication or coverage quality of other operators.
  • In some countries of Southern and Northern America additional payment for connection waiting time (time period, when the subscriber hears dial tones) can be invoiced when making outgoing calls, also in case if no connection is established.

• How much money should I have on my account to enjoy roaming?

  For prepaid subscribers, the amount should be sufficient to pay for the package of minutes, SMS or megabytes for communication abroad.

  For postpaid subscribers, the minimum amount depends on the type of service: to make/receive a call on the account, there should be a sufficient amount for charging 60 UAH, for using the Internet or SMS – sufficient to pay for a package of SMS or megabytes.

  The recommended account value is 100 UAH.

  If you postpaid subscriber and you have disabled the Payment Delay service but still, have on your account 25 UAH and less the roaming services deactivate automatically.

• How to control my internet traffic in roaming?

  If your phone or smartphone automatically updates applications and e-mail, then such updates will be charged as internet traffic. If you are not going to use internet while roaming, just deactivate the data transfer in your phone to avoid extra charges.

• How is the mobile account balance updated while roaming?

  Prepaid subscribers.The balance is updated online.

  Contract subscribers. As a rule, the tariffing is performed online. In rare cases, the data may be updated with a delay of a couple of days, since the funds are charged off from the account upon receipt of information on the amount of used services from the roaming partner.

• How to make a call or send SMS?

  Use the international dialing format while being abroad:
  [+] [country code] [city code / mobile network code] [subscriber’s number].

  For example, if you call to Kyivstar subscriber in Ukraine, the number should look like this:

  + 380 67 ХХХХХХХ, where

  «+» — international gate,

  380 — code of Ukraine

  67 — Kyivstar network code

• How to accept a call or SMS?

  It would be enough for you to have your mobile phone registered in the foreign operator's network.

• Outgoing calls and SMS from country you are in to other destinations

  Please Note. The cost of an outgoing call and SMS depends on the direction and country you are in. More about tariffs in the table below.

  For example, if you travel to Germany, you can use a bundle of minutes for 30 UAH and a bundle of SMS for 25 UAH. The bundle will be charged immediately and in full, and these minutes could be used for incoming calls from any numbers, for outgoing calls to the numbers of a country you are in (Germany in our case) or for Ukrainian numbers. SMS (for 1 UAH/pc) could be sent to the local or Ukrainian numbers. If you call to another country, for example, Iceland, each minute of your call will be charged as 30 UAH/min. 1 SMS costs 8 UAH in this case.

  Country you are in		The cost of an outgoing call to other countries	The cost of an outgoing SMS only for prepaid subscribers
  Tariff zone 1:	Austria, Azerbaijan, Albania, Bosnia and Herzegovina, Armenia, Belarus, Belgium, Bulgaria, Vatican, Great Britain, Gibraltar, Greece, Georgia (except Abkhazia and South Ossetia), Denmark, Estonia, Egypt, Israel, Ireland, Spain (including the Canary Islands and Gibraltar), Italy (including San Marino), Kazakhstan, Canada, Canada, Cyprus (except Northern Cyprus), Kyrgyzstan, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Moldova, Netherlands, Germany, Norway, Poland, Portugal, Portugal (Madeira) ), Republic of North Macedonia, Russian Federation, Romania, S. (incl. Hawaiian and American Virgin Islands), Tajikistan, Turkey, Hungary, Uzbekistan, Finland (including the Aland Islands), France, Croatia, Montenegro, Czech Republic, Sweden.	30,00 UAH/min	8,00 UAH/SMS
  	Greenland, Jordan, Monaco, Sri Lanka	50,00 UAH/min	8,00 UAH/SMS
  	Palestine, Faroe Islands	150,00 UAH/min
  Tariff zone 2:	Iceland, Switzerland	30,00 UAH/min	8,00 UAH/SMS
  	Australia, Algeria, Argentina, Bangladesh, Brazil, Guatemala, Guinea-Bissau, Democratic Republic of the Congo, Dominican Republic, Ecuador, Zanzibar, India, Indonesia (including the island of Bali), Iran, Cambodia, Qatar, Kenya, China, Colombia, Costa Rica, Macao, Malaysia, Morocco, Mexico, Mongolia, Myanmar, Nicaragua, New Zealand, Oman (United Arab Emirates), Pakistan, Panama, Paraguay, Peru, Puerto Rico, Saudi Arabia, Singapore, Taiwan, Thailand, Tanzania (including Zanzibar Island), Chile, Philippines, South Korea, South African Republic Republic of South Africa, Uruguay, Japan​	50,00 UAH/min	8,00 UAH/SMS
  	Andorra, Honduras, Nepal, Tunisia	150,00 UAH/min	15,00 UAH/SMS

• Features of roaming services providing for prepaid subscribers

  Prepaid subscribers may use only Unconditional Forwarding, which means forwarding all incoming calls to the chosen number. Cancel call forwarding to receive calls again. Details .

  Unconditional Forwarding charged as a Kyivstar network, depending on the direction of call forwarding. For proper work of forwarding, you balance should be sufficient to pay for the first minute of outgoing roaming call.

  Please note! The outgoing calls and SMS are temporarily unavailable roaming services in Syria and for the prepaid subscribers in the following countries:

  Aland Islands (Finland), Angola, Bahrain, Bangladesh, Belize, Benin, Bolivia, Brunei, Burkina Faso, Gabon, Guyana, Gambia, Ghana, Guatemala, Guinea, Guam, Honduras, Democratic Republic of the Congo, Ecuador, Equatorial Guinea, Yemen, Zimbabwe, India, Iran, Cape Verde, China, Colombia, Costa Rica, Cote d'Ivoire, Cuba, Kuwait, Liberia, Lebanon, Libya, Liechtenstein, Mauritania, Madagascar, Malawi, Maldives, Mozambique, Namibia, Niger, Nigeria, Netherlands Antilles, Nicaragua, Oman, Panama, Paraguay, South Korea, South Africa, Puerto Rico, Papua New Guinea, Rwanda, El Salvador, Eswatini, Suriname, Sierra -Leone, Taiwan, Tanzania, Togo, Tonga, Uganda, British Virgin Islands, Venezuela, Faroe Islands, Fiji, French Polynesia, Chile.

  You can receive incoming calls and SMS in these countries and use mobile internet as well. Also you can use Feedback and Call me back in roaming. We are working to make all the roaming services available for every subscriber.

• Features of tariffication of roaming for getting the bundle of services when there is no money on your balance

  For prepaid subscribers

  If there not enough money in your account for package fee tariffication of calls within the country you are in and to Ukraine is charged for every minute of call:

  • tariffication for every minute of call is activated automatically with the outcoming call from Ukraine and country you are in;
  • then it distributes not only to outcoming but to incoming calls;
  • you will get an SMS about activation;
  • the term of tariffication for every minute — to the end of calendar day (Kyiv time);
  • the cost of the minute depends on what group of the country are you in:

    	1-st countries group	2-nd countries group
    Incoming calls in roaming to mobile and landline numbers of the country you are in and Ukraine	5,00 UAH/min	10,00 UAH/min

  • the cost of the first second of every minute of a conversation equals the specified cost of a minute. The cost of all subsequent seconds of the specified minute within the conversation is included in the cost of such a first second of conversation;
  • for restoration of package tariffication after replenishment your balance please dial *106*25# or wait for automatic restoration on the next day.

  For postpaid subscribers

  When you give a call, send an SMS and use the internet, from your balance will charge the services bundle fee. The using of the services will be limited if the balance will be below the threshold of disconnection.

  Please, note. The bundles of minutes, megabytes and SMS are provided for a day. If you want to use this bundles you need to top up your balance.

• Should I change settings of my mobile internet while roaming?

  If you use mobile Internet in Ukraine, and you have already customized proper settings, there is no need to adjust additionally your phone abroad.

  Please Note. In order to avoid the overloading of network and for the best service providing,the transmission speed of mobile internet could be up to 0,1 Mbps. It depends on what country you are in.

• How to check and replenish your account?

  There are some options to top up account balance in roaming

  1. On-line via kyivstar.ua or «My Kyivstar». All you need is access to the Internet and your bank card.
  2. USSD Command *134#. You may top up account balance directly from your phone with the help of your bank card. To use such option, register and activate the card in the menu *134# in advance (in Ukraine).

     If you plan to top up account balance abroad using bank card:

     • Make sure your card is opened for Internet-payments.
     • Advise the bank your are going abroad in order to ensure your payments using your card are not blocked when in roaming.
  3. Extra money. Also abroad you can order Extra money via request *117#. Details – by link.
  4. You can inform for free a relative, friend or colleague in Ukraine about the need to replenish your account. Just send request *132*380YYХХХХХХХ#, where YY – Kyivstar network's code, ХХХХХХХ — subscriber's phone number.

  To check account in roaming, dial*111#. USSD commands are not charged.

• Simple calculations

  For example, you go to Italy for 5 days and plan daily calls to local numbers to schedule an appointment with friends. Of course, relatives in Ukraine are also waiting for your call or SMS. In a few days you probably want to add some fresh selfie in social networks and find out what's new with your folks. Thus, you will need 4 packs of 30 minutes x 4 days = 240 UAH, 2 bundles of 25 SMS x 2 days = 50 UAH, 2 bundles of 200 MB mobile internet x 2 days = 160 UAH. After five days of travel, your expenses on communication will be 450 UAH.

  You pay only for the services you use. Minutes, megabytes and SMS are valid for one day.

• Lost your phone?

  • If you use «My Kyivstar», you can lock the SIM card easily on-line in the section "Services and promos".
  • If you ordered earlier Spare SIM-card it’s time to use the "duplicate".

• How to contact the operator?

  There are several options:

  • Contact us via Viber kv.st/viber
  • Send a request *105*466#. Wait for an incoming call from the number +380674660466.

  The service is free.

  You can find details on the service site Kyivstar Help in Roaming.

• What is the way of charging for minutes, SMS and megabytes

  • Service fee is charged in the first second of the first roaming call in the day, first SMS or when starting to use mobile internet.
  • You pay only the days in which you call or receive a call, send SMS or use mobile internet. If during the day you are not using these services, the fee for packages is not charged.

  Billing of calls in roaming (including calls within the package minutes) is carried out in the 1st second of every minute, seconds from the 2nd to the 60th are free of charge.

• What is the validity term for bundled minutes, SMS and megabytes

  Bundled minutes, SMS and MB are valid till the end of the day, during which they have been ordered (till 23:59:59). We rely on the Kyiv time. The unused minutes, SMS and megabytes will be cancelled.

  Check the exact Kyiv time by using the request *106#.

• How many bundles a day are available

  Maximum number of bundles a day for calls, SMS and megabytes is 20. For contract subscribers 20 packages are provided for mobile Internet and for prepaid subscribers – 72 packages. If the first package of minutes, SMS or megabytes are off you will automatically get the next one. Rates after using the maximum number of roaming bundles.

  For prepaid subscribers:

  • Call minute – 3,60 UAH;
  • Mobile internet – is not providing till the end of the day;
  • 1 SMS – 1,49 UAH.

  For postpaid subscribers:

  Tariff zone	Calls	SMS	Mobile internet
  Tariff zone 1: Austria, Azerbaijan, Albania, Bosnia and Herzegovina, Armenia, Belarus, Belgium, Bulgaria, Vatican, Great Britain, Gibraltar, Greece, Georgia (except Abkhazia and South Ossetia), Denmark, Estonia, Egypt, Israel, Ireland, Spain (including the Canary Islands and Gibraltar), Italy (including San Marino), Kazakhstan, Canada, Canada, Cyprus (except Northern Cyprus), Kyrgyzstan, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Moldova, Netherlands, Germany, Norway, Poland, Portugal, Portugal (Madeira) ), Republic of North Macedonia, Russian Federation, Romania, S. (incl. Hawaiian and American Virgin Islands), Tajikistan, Turkey, Hungary, Uzbekistan, Finland (including the Aland Islands), France, Croatia, Montenegro, Czech Republic, Sweden, Greenland, Jordan, Monaco, Sri Lanka, Palestine, Faroe Islands.	2,25 UAH/min	1,49 UAH /SMS	0,08 UAH /50 КB
  Tariff zone 2: Australia, Algeria, Argentina, Bangladesh, Brazil, Guatemala, Guinea-Bissau, Democratic Republic of the Congo, Dominican Republic, Ecuador, Zanzibar, India, Indonesia (including the island of Bali), Iran, Cambodia, Qatar, Kenya, China, Colombia, Costa Rica, Macao, Malaysia, Morocco, Mexico, Mongolia, Myanmar, Nicaragua, New Zealand, Oman (United Arab Emirates), Pakistan, Panama, Paraguay, Peru, Puerto Rico, Saudi Arabia, Singapore, Taiwan, Thailand, Tanzania (including Zanzibar Island), Chile, Philippines, South Korea, South African Republic Republic of South Africa, Uruguay, Japan, Iceland, Switzerland, Andorra, Honduras, Nepal, Tunisia.	3,60 UAH/min	1,49 UAH /SMS	0,15 UAH /50 КB

  The tariffs are indicated inclusive all taxes.

• Peculiarities of roaming outside the land

  • Minute call – 150,00 UAH/min;
  • Mobile Internet – UAH 20.00 per 50 KB;
  • 1 SMS – 15,00 UAH/pc.

  The tariffs are given includiing all taxes and fees.

  The statement outside the land means communication on air-, sea transport, and satellite communication.

  More information here.

• How much does it cost to receive or send MMS in roaming?

  • The cost of outgoing MMS includes: tariff for outgoing MMS (according to the terms of your tariff plan) + cost of the amount of data used for MMS transmission.
  • The cost of an incoming MMS corresponds to the cost of the amount of data used during the download of the received MMS

• How to use unlim Viber and WhatsApp while roaming?

  You can exchange text messages in Viber and WhatsApp app without charging mobile Internet in Italy, Russia, Poland and in 103 countries.
  
  The conditions apply to a successfully paid package of 100 megabytes for prepaid and postpaid subscribers.
  
  Validity: until 23:59:59 (Kyiv), the day when the package was provided or until the moment of exhaustion of all megabytes from the daily package.
  
  Exchange of photos, audio and video, video calls — are charged according to the basic conditions.

• Are there any numbers not covered by the service?

  The tariff does not apply for outgoing calls in the country of residence to some number capacities of the countries:

  Austria, Albania, Armenia, Belgium, Bulgaria, Bosnia and Herzegovina, Great Britain, Germany, Greece, Estonia, Italy, Cyprus, Latvia, Lithuania, Macedonia, Monaco, Palestine, Poland, Russia, Romania, San Marino, Serbia, Tajikistan, France, Montenegro, Algeria, Democratic Republic of Congo, Morocco, Tunisia, Switzerland.

  Detailed list of codes here.

  The cost of calls to these directions will be 50 UAH/min.

• Why am I getting SMS about roaming of another country?

  If there are base stations of the mobile operators of other countries near you, a phone can automatically receive the foreign operators' signal at the border territories. This can happen in the cities situated next to the border or in the countries of a small area, like Monaco, Luxemburg, etc.

  Kyivstar sends informational SMS about registration in the roaming partner's network with country name and rates to the subscribers. This SMS does not mean that you crossed the border but indicates the coverage of the partner's network.

• Features of long-term use of roaming in Turkey

  Under Turkish law, local mobile operators will cease to service subscriber devices registered in the networks of mobile operators in that country for more than 90 consecutive days unless they are registered. The changes affect the subscribers of all foreign mobile operators.

  Subscribers who plan to use telecommunication services in roaming for a long time (more than 90 days) are advised to register the IMEI code of their subscriber devices when they pass customs clearance. Subscribers who are already in Turkey can register online via the link.

  Otherwise, non-registered IMEI devices that are identified as permanent mobile roaming customers (more than 90 days) will be included in the CEIR (Central Equipment Identification Register) list and blocked 30 days later by Turkish operators. Note that subscriber devices might be locked, not SIM cards.