Roaming

Ability to use your number abroad.

Access to telecommunication services in roaming is provided if a subscriber is in the coverage area of the roaming partner's network and in case of the technical possibility of subscriber’s end-user equipment.

Your phone will automatically connect to the foreign operator’s network. Otherwise reload the phone.

We recommend to set the automatic network search option on the phone. It allows to find the network with the best signal level. To do so, you should follow these steps:

• Choose «Settings» in the mobile phone menu
• Choose «Phone Settings» in the «Settings» menu
• Find «Network choice» in the «Phone Settings» menu

Choose «Auto» and wait, automatic network registration process might take some time. After registration the name of operator network or code of the network where the phone has registered will be displayed on the screen of the mobile phone.

To attention of the subscribers from border areas of Ukraine!

Please note that in border areas of Ukraine the phone can find itself in an active zone of a foreign operator network and register there automatically. To reduce the possibility of the phone automatic registration in a foreign operator network and, thus, calls tariffication in accordance with roaming tariffs, we recommend to choose Kyivstar network manually and always pay attention to the name of an operator displayed on the screen of the mobile phone. As a rule, phone menu responsible for registration in the available networks is called «Network Choice» (further details are found in the manual for the mobile phone).

Adjust settings APN. For all Kyivstar subscribers APN — internet.

For prepaid subscribers, the amount should be sufficient to pay for the package of minutes, SMS or megabytes for communication abroad.

For postpaid subscribers, the minimum amount depends on the type of service: to call on the account, there should at least 25 UAH, to use the internet or SMS – sufficient to pay for a package of SMS or megabytes.

The recommended account value is 100 UAH.

If you postpaid subscriber and you have disabled the Payment Delay service but still, have on your account 0 UAH the roaming services deactivate automatically.

If your phone or smartphone automatically updates applications and e-mail, then such updates will be charged as internet traffic. If you are not going to use internet while roaming, just deactivate the data transfer in your phone to avoid extra charges.

Prepaid subscribers.The balance is updated online.

Contract subscribers. As a rule, the tariffing is performed online. In rare cases, the data may be updated with a delay of a couple of days, since the funds are charged off from the account upon receipt of information on the amount of used services from the roaming partner.

Use the international dialing format while being abroad:
[+] [country code] [city code / mobile network code] [subscriber’s number].

For example, if you call to Kyivstar subscriber in Ukraine, the number should look like this:

+ 380 67 ХХХХХХХ, where

«+» — international gate,

380 — code of Ukraine

67 — Kyivstar network code

Please pay attention. It is not possible to send an SMS to short (for example, three- or four-digit) numbers or call these numbers while roaming. Technically, SMS can be sent if this option is provided by a foreign operator, but no response will be received. Such SMS is charged according to standard roaming tariffs.

It would be enough for you to have your mobile phone registered in the foreign operator's network.

The cost of an outgoing call and SMS depends on the direction and country you are in. Check tariffs in the table below.

For example, if you travel to Germany, you can use a bundle of minutes for 25 UAH and a bundle of SMS for 25 UAH. The bundle will be charged immediately and in full, and these minutes could be used for incoming calls from any numbers, for outgoing calls to the numbers of a country you are in (Germany in our case) or for Ukrainian numbers. SMS (for 1 UAH/pc) could be sent to the local or Ukrainian numbers. If you call or send SMS to another country, for example, Iceland, each minute of your call will be charged as 30 UAH/min and each minute — 8 UAH/SMS.

Countries with special tariff

Below is the list of countries to which numbers for postpaid subscribers in roaming tariffication conditions of the country where the call is made will be applied – 150 UAH/min:

British Virgin Islands, Brunei Darussalam, Cuba, Ethiopia, Gambia, Guyana, Iran, Lebanon, Liberia, Libya, Madagascar, Maldives, Mauritania, Mauritius, Niger, Oman, Sudan, Syria, Yemen, Zimbabwe, as well as satellite communication operators and operators that provide their services by air/sea transport.

Tariffs are inclusive of all taxes and fees.

Prepaid subscribers may use only Unconditional Forwarding, which means forwarding all incoming calls to the chosen number. Cancel call forwarding to receive calls again. Details .

Unconditional Forwarding charged as a Kyivstar network, depending on the direction of call forwarding. For proper work of forwarding, you balance should be sufficient to pay for the first minute of outgoing roaming call.

Please note! The outgoing calls and SMS are temporarily unavailable roaming services in India and Syria and for the prepaid subscribers in the following countries:

Aland Islands (Finland), Angola, Bahrain, Bangladesh, Belize, Benin, Bolivia, Brunei, Burkina Faso, Gabon, Guyana, Gambia, Ghana, Guatemala, Guinea, Guam, Honduras, Democratic Republic of the Congo, Ecuador, Equatorial Guinea, Yemen, Zimbabwe, Iran, Cape Verde, Colombia, Costa Rica, Cote d'Ivoire, Cuba, Kuwait, Liberia, Lebanon, Libya, Liechtenstein, Mauritania, Madagascar, Malawi, Maldives, Mozambique, Namibia, Niger, Nigeria, Netherlands Antilles, Nicaragua, Panama, Paraguay, South Korea, South Africa, Puerto Rico, Papua New Guinea, Rwanda, El Salvador, Eswatini, Senegal, Suriname, Sierra -Leone, Taiwan, Tanzania, Togo, Tonga, Uganda, British Virgin Islands, Venezuela, Faroe Islands, Fiji, French Polynesia, Chile.

You can receive incoming calls and SMS in these countries. Also you can use Feedback and Call me back in roaming. We are working to make all the roaming services available for every subscriber.

For prepaid subscribers

If there is not enough money in your account to pay for the pack of minutes, megabytes or SMS these services within the country you are in and to Ukraine will be charged for every minute, megabyte or SMS.

• the tariffication of every minute, megabyte and SMS switches automatically and valid until the end of the day (until 23:59:59 Kyiv time);
• in case of change of tariffication services are still provided;
• you will receive an SMS about tariffication connection;
• if you started to pay for every minute, megabyte or SMS in the 1st tariff zone, and you went to the 2nd tariff zone (and in your account is enough money to pay for the pack of services), then the 2nd tariff zone will be valid payment for the pack. But in the 1st tariff zone for the every unit (minutes, megabytes, SMS;
• the cost of the minute depends on what group of the country are you in:

  	1-st countries group	2-nd countries group
  Outgoing calls in roaming to mobile and landline numbers of the country you are in and Ukraine and any incoming calls	5,00 UAH/min	10,00 UAH/min
  Outgoing SMS to ukrainian numbers and country are you in	2 UAH/SMS	2 UAH/SMS
  Internet	1 UAH/MB	1 UAH/MB

• the cost of the first second of every minute of a conversation equals the specified cost of a minute. The cost of all subsequent seconds of the specified minute within the conversation is included in the cost of such a first second of conversation;

For postpaid subscribers

When you give a call, send an SMS and use the internet, from your balance will charge the services bundle fee. The using of the services will be limited if the balance will be below the threshold of disconnection.

Please, note. The bundles of minutes, megabytes and SMS are provided for a day. If you want to use this bundles you need to top up your balance.

If you use mobile Internet in Ukraine, and you have already customized proper settings, there is no need to adjust additionally your phone abroad.

Please Note. In order to avoid the overloading of network and for the best service providing,the transmission speed of mobile internet could be up to 0,1 Mbps. It depends on what country you are in.

There are some options to top up account in roaming:

1. On-line via kyivstar.ua or «My Kyivstar». All you need is access to the Internet and your bank card.
2. USSD Command *134#. You may top up account balance directly from your phone with the help of your bank card. To use such option, register and activate the card in the menu *134# in advance (in Ukraine).

   If you plan to top up account balance abroad using bank card:

   • Make sure your card is opened for Internet-payments.
   • Advise the bank your are going abroad in order to ensure your payments using your card are not blocked when in roaming.
3. Extra money. Also abroad you can order Extra money via request *117#. Details – by link.
4. You can inform for free a relative, friend or colleague in Ukraine about the need to replenish your account. Just send request *132*380YYХХХХХХХ#, where YY – Kyivstar network's code, ХХХХХХХ — subscriber's phone number.

To check account in roaming, dial*111#. USSD commands are not charged.

For example, you go to Italy for 5 days and plan daily calls to local numbers to schedule an appointment with friends. Of course, relatives in Ukraine are also waiting for your call or SMS. In a few days you probably want to add some fresh selfie in social networks and find out what's new with your folks. Thus, you will need 4 packs of 10 minutes x 4 days = 100 UAH, 2 bundles of 25 SMS x 2 days = 50 UAH, 2 bundles of 100 MB mobile internet x 2 days = 100 UAH. After five days of travel, your expenses on communication will be 250 UAH.

You pay only for the services you use. Minutes, megabytes and SMS are valid for one day.

• If you use «My Kyivstar», you can lock the SIM card easily on-line in the section "Services and promos".
• If you ordered earlier Spare SIM-card it’s time to use the "duplicate".

There are several options:

• Contact us via Viber kv.st/viber
• Send a request *105*466#. Wait for an incoming call from the number +380674660466.

The service is free.

You can find details on the service site Kyivstar Help in Roaming.

• Service fee is charged in the first second of the first roaming call in the day, first SMS or when starting to use mobile internet.
• You pay only the days in which you call or receive a call, send SMS or use mobile internet. If during the day you are not using these services, the fee for packages is not charged.

Billing of calls in roaming (including calls within the package minutes) is carried out in the 1st second of every minute, seconds from the 2nd to the 60th are free of charge.

Bundled minutes, SMS and MB are valid till the end of the day, during which they have been ordered (till 23:59:59). We rely on the Kyiv time. The unused minutes, SMS and megabytes will be cancelled.

Check the exact Kyiv time by using the request *106#.

Maximum number of bundles a day for calls, SMS and megabytes is 20. For contract subscribers 20 packages are provided for mobile Internet and for prepaid subscribers – 72 packages. If the first package of minutes, SMS or megabytes are off you will automatically get the next one. Rates after using the maximum number of roaming bundles.

For prepaid subscribers:

• Call minute – 5 UAH for tariff zone 1 and 10 UAH for tariff zone 2;
• Mobile internet – 1 UAH/MB;
• 1 SMS – 2 UAH.

For postpaid subscribers:

The tariffs are indicated inclusive all taxes.

The statement outside the land means communication on air-, sea transport, and satellite communication.

More information here.

• The cost of outgoing MMS includes: tariff for outgoing MMS (according to the terms of your tariff plan) + cost of the amount of data used for MMS transmission.
• The cost of an incoming MMS corresponds to the cost of the amount of data used during the download of the received MMS

You can exchange MMS-messages only with Kyivstar subscribers.

You can exchange text messages in Viber and WhatsApp app without charging mobile Internet in Italy, Russia, Poland and in 132 countries.

The conditions apply to a successfully paid internet package for prepaid and postpaid subscribers.

Validity: until 23:59:59 (Kyiv), the day when the package was provided or until the moment of exhaustion of all megabytes from the daily package.

Exchange of photos, audio and video, video calls — are charged according to the basic conditions.

The tariff does not apply for outgoing calls in the country of residence to some number capacities of the countries:

Austria, Albania, Armenia, Belgium, Bulgaria, Bosnia and Herzegovina, Great Britain, Germany, Greece, Estonia, Italy, Cyprus, Latvia, Lithuania, Macedonia, Monaco, Palestine, Poland, Russia, Romania, San Marino, Serbia, Tajikistan, France, Montenegro, Algeria, Democratic Republic of Congo, Morocco, Tunisia, Switzerland.

Detailed list of codes here.

The cost of calls to these directions will be 50 UAH/min.

If there are base stations of the mobile operators of other countries near you, a phone can automatically receive the foreign operators' signal at the border territories. This can happen in the cities situated next to the border or in the countries of a small area, like Monaco, Luxemburg, etc.

Kyivstar sends informational SMS about registration in the roaming partner's network with country name and rates to the subscribers. This SMS does not mean that you crossed the border but indicates the coverage of the partner's network.

Under Turkish law, local mobile operators will cease to service subscriber devices registered in the networks of mobile operators in that country for more than 90 consecutive days unless they are registered. The changes affect the subscribers of all foreign mobile operators.

Subscribers who plan to use telecommunication services in roaming for a long time (more than 90 days) are advised to register the IMEI code of their subscriber devices when they pass customs clearance. Subscribers who are already in Turkey can register online via the link.

Otherwise, non-registered IMEI devices that are identified as permanent mobile roaming customers (more than 90 days) will be included in the CEIR (Central Equipment Identification Register) list and blocked 30 days later by Turkish operators. Note that subscriber devices might be locked, not SIM cards.