Roaming affordable to everyone

More about roaming

• What is roaming?

  Ability to use your number abroad.

• How to register to the network?

  Your phone will automatically connect to the foreign operator’s network. Otherwise reload the phone.

• Phone settings in roaming

  We recommend to set the automatic network search option on the phone. It allows to find the network with the best signal level. To do so, you should follow these steps:

  • Choose «Settings» in the mobile phone menu
  • Choose «Phone Settings» in the «Settings» menu
  • Find «Network choice» in the «Phone Settings» menu

  Choose «Auto» and wait, automatic network registration process might take some time. After registration the name of operator network or code of the network where the phone has registered will be displayed on the screen of the mobile phone.

  To attention of the subscribers from border areas of Ukraine!

  Please note that in border areas of Ukraine the phone can find itself in an active zone of a foreign operator network and register there automatically. To reduce the possibility of the phone automatic registration in a foreign operator network and, thus, calls tariffication in accordance with roaming tariffs, we recommend to choose Kyivstar network manually and always pay attention to the name of an operator displayed on the screen of the mobile phone. As a rule, phone menu responsible for registration in the available networks is called «Network Choice» (further details are found in the manual for the mobile phone).

  Adjust settings APN, in accordance with your service provider and the form, as shown in the table below

  Services Form	APN
  Prepaid	www.ab.kyivstar.net
  Contract	www.kyivstar.net

  • Kyivstar Company is not responsible for communication or coverage quality of other operators.
  • In some countries of Southern and Northern America additional payment for connection waiting time (time period, when the subscriber hears dial tones) can be invoiced when making outgoing calls, also in case if no connection is established.

• How much money should I have on my account to enjoy roaming?

  If you plan to use use roaming, there must be a sum on your account that is sufficient for a payment of an appropriate package of minutes, SMS or megabytes for a commonunication abroad. The recommended account value is 100 UAH.

• How to monitor the Internet traffic while roaming?

  If your phone or smartphone automatically updates applications and e-mail, then such updates will be charged as Internet traffic. If you are not going to use Internet while roaming, just deactivate the data transfer function in your phone to avoid extra charges.

• How is the mobile account balance updated while roaming?

  Prepaid subscribers.The balance is updated online.

  Contract subscribers. As a rule, the tariffing is performed online. In rare cases, the data may be updated with a delay of a couple of days, since the funds are charged off from the account upon receipt of information on the amount of used services from the roaming partner.

• How to make a call or send SMS?

  Use the international dialing format while being abroad:
  [+] [country code] [city code / mobile network code] [subscriber’s number].

  For example, if you call to Kyivstar subscriber in Ukraine, the number should look like this:

  + 380 67 ХХХХХХХ, where

  «+» — international gate,

  380 — code of Ukraine

  67 — Kyivstar network code

• How to accept a call or SMS?

  It would be enough for you to have your mobile phone registered in the foreign operator's network.

• Outgoing calls and SMS to other directions are paid as:

  Country		Tariff type		The cost including all taxes
  Tariff zone 1:	Austria, Albania, Armenia, Bulgaria, Great Britain, Hungary, Germany, Greece, Georgia (excluding Abkhazia and South Ossetia), Ireland, Spain (including the Canary Islands and Gibraltar), Italy (including San Marino), Kazakhstan, Cyprus (except Northern Cyprus), Kyrgyzstan, Malta, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkey, Uzbekistan, France (including Monaco), Croatia, Montenegro, Czech Republic	Outgoing calls to the other countries		30,00 UAH/min
  Tariff zone 2:	Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Denmark, Egypt, Israel, Iceland, Canada, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Norway, Serbia, the United States (including Hawaii and the US Virgin Islands), Finland (including Aland Islands ), Switzerland, Sweden, Estonia.	Outgoing calls to the other countries		30,00 UAH/min
  	Australia, Hong Kong, Indonesia, Cambodia, Qatar, Malaysia, UAE, Saudi Arabia, Singapore, Thailand, the Philippines, Sri Lanka, South Korea.	Outgoing calls to the other countries		50,00UAH/min

  The package applies only to calls to Ukraine and while being in the following countries:

  • Austria, Albania, Armenia, Bulgaria, Great Britain, Hungary, Germany, Greece, Georgia (excluding Abkhazia and South Ossetia), Ireland, Spain (including the Canary Islands and Gibraltar), Italy (including San Marino), Kazakhstan, Cyprus (except Northern Cyprus), Kyrgyzstan, Malta, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkey, Uzbekistan, France (including Monaco), Croatia, Montenegro, Czech Republic.
  • Azerbaijan, Australia, Belarus, Belgium, Bosnia and Herzegovina, Hong Kong, Denmark, Egypt, Israel, India *, Indonesia, Iceland, Cambodia, Qatar, Canada, China *, Latvia, Liechtenstein, Lithuania *, Luxembourg, Malaysia, Macedonia, Moldova Norway, UAE, Saudi Arabia, Serbia, Singapore, the United States (including Hawaii and the US Virgin Islands), Thailand, the Philippines, Finland (including Aland Islands), Sweden, Switzerland, Sri Lanka, South Korea, Estonia.

• Should I change settings of my mobile internet while roaming?

  If you use mobile Internet in Ukraine, and you have already customized proper settings, there is no need to adjust additionally your phone abroad.

• How to check and replenish your account?

  There are some options to top up account balance in roaming

  1. On-line via kyivstar.ua or «My Kyivstar». All you need is access to the Internet and your bank card.
  2. USSD Command *134#. You may top up account balance directly from your phone with the help of your bank card. To use such option, register and activate the card in the menu *134# in advance (in Ukraine).

     If you plan to top up account balance abroad using bank card:

     • Make sure your card is opened for Internet-payments.
     • Advise the bank your are going abroad in order to ensure your payments using your card are not blocked when in roaming.
  3. Extra money. Also abroad you can order Extra money via request *117#. Details – by link.
  4. You can inform for free a relative, friend or colleague in Ukraine about the need to replenish your account. Just send request *132*380YYХХХХХХХ#, where YY – Kyivstar network's code, ХХХХХХХ — subscriber's phone number.

  To check account in roaming, dial*111#. USSD commands are not charged.

• Simple calculations

  For example, you go to Italy for 5 days and plan daily calls to local numbers to schedule an appointment with friends. Of course, relatives in Ukraine are also waiting for your call or SMS. In a few days you probably want to add some fresh selfie in social networks and find out what's new with your folks. Thus, you will need 4 packs of 30 minutes x 4 days = 240 UAH, 2 bundles of 25 SMS x 2 days = 50 UAH, 2 bundles of 200 MB mobile internet x 2 days = 160 UAH. After five days of travel, your expenses on communication will be 450 UAH.

  You pay only for the services you use. Minutes, megabytes and SMS are valid for one day.

• Lost your phone?

  • If you use «My Kyivstar», you can lock the SIM card easily on-line in the section "Services and promos".
  • If you ordered earlier Spare SIM-card it’s time to use the "duplicate".

• How to contact the operator?

  There are several options:

  • Contact us via Viber kv.st/viber
  • Send a request *105*466#. Wait for an incoming call from the number +380674660466.

  The service is free.

  You can find details on the service site Kyivstar Help in Roaming.

• Features of roaming services for prepaid subscribers

  Prepaid subscribers may use only Unconditional Forwarding, which means forwarding all incoming calls to the chosen number. Cancel call forwarding to receive calls again. Details .

  Unconditional Forwarding charged as a Kyivstar network, depending on the direction of call forwarding. For proper work of forwarding, you balance should be sufficient to pay for the first minute of outgoing roaming call.

  Please note! The outgoing calls and SMS are temporarily unavailable for the prepaid subscribers in the following countries:

  Aland Islands (Finland), Andorra, Angola, Bahrain, Bangladesh, Belize, Benin, Bolivia, Brunei, Burkina Faso, Gabon, Guyana, Gambia, Ghana, Guatemala, Guinea, Honduras, Democratic Republic of the Congo, Ecuador, Equatorial Guinea Ethiopia, Yemen, Zimbabwe, India, Iran, Cape Verde, China, Colombia, Costa Rica, Cote d'Ivoire, Cuba, Kuwait, Liberia, Lebanon, Libya, Liechtenstein, Mauritania, Madagascar, Macau, Malawi, Maldives, Mali, Mozambique, Namibia, Nepal, Niger, Nigeria, Netherlands Antilles, Nicaragua, Oman, Panama, Paraguay, Peru, South Korea, South Africa, Puerto Rico, Rwanda, El Salvador, Swaziland, Syria, Suriname, Sierra -Leone, Taiwan, Tanzania, Togo, Tonga, Uganda, Uruguay, Venezuela, Faroe Islands, Fiji, French Polynesia, Chile.

  You can receive incoming calls and SMS in these countries and use mobile internet as well. Also you can use Feedback and Call me back in roaming. We are working to make all the roaming services available for every subscriber.

• What is the way of charging for minutes, SMS and megabytes

  • Service fee is charged in the first second of the first roaming call in the day, first SMS or when starting to use mobile internet.
  • You pay only the days in which you call or receive a call, send SMS or use mobile internet. If during the day you are not using these services, the fee for packages is not charged.

  Billing of calls in roaming (including calls within the package minutes) is carried out in the 1st second of every minute, seconds from the 2nd to the 60th are free of charge.

• What is the validity term for bundled minutes, SMS and megabytes

  Bundled minutes, SMS and MB are valid till the end of the day, during which they have been ordered (till 23:59:59). We rely on the Kyiv time. The unused minutes, SMS and megabytes will be cancelled.

  Check the exact Kyiv time by using the request *106#.

• How many bundles a day are available

  Maximum number of bundles a day for calls, SMS and megabytes is 20. For contract subscribers 20 packages are provided for mobile Internet and for prepaid subscribers – 72 packages Rates after using the maximum number of roaming bundles:

  • Call minute – 3,60 UAH;
  • Mobile internet – is not providing till the end of the day;
  • 1 SMS – 1,49 UAH.

  The tariffs are indicated inclusive all taxes.

• Peculiarities of roaming outside the land

  The communication beyond land in roaming is available through satellite, but there are other tariffs than on land. Outside the land means a connection on the sea transport and on airplanes.

  • Minute call – 150,00 UAH/min;
  • Mobile Internet – UAH 20.00 per 50 KB;
  • 1 SMS – 15,00 UAH/pc.

  The tariffs are given includiing all taxes and fees.

• How much does it cost to receive or send MMS in roaming?

  • The cost of outgoing MMS includes: tariff for outgoing MMS (according to the terms of your tariff plan) + cost of the amount of data used for MMS transmission.
  • The cost of an incoming MMS corresponds to the cost of the amount of data used during the download of the received MMS