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Spare SIM card

Main Possibilities

In case of loss or damage of the main SIM card you will be able to immediately activate your reserve SIM card in one of the following ways:

  • by calling the telephone service center at the number 0 800 300 466

    Main possibilities

    In case of loss or damage of the main SIM card you can activate your spare SIM card immediately with one of the following ways:

    • by call to the call center by number 0 800 300 466 (calls from the networks of fixed and mobile connections of Ukraine are not charged;
    • by the self-service system «My Kyivstar» ;

    The lost or the damaged main SIM card is disconnected by that, the customer can order another spare SIM card after that.

    The terms of provision

    To connect the service «Spare SIM card» visit the nearest Customer Service Center and and fill the appropriate application. You need to have the following:

    • if you are a contract customer — document of identification (for the private individual);
    • if you are a prepaid customer just the active (main) SIM card.

    Those customers who are situated in Kyiv can use the service «SIM Card Courier Delivery», which allows to get the «Spare SIM card» within two hours from the moment of registration of the request to the notified address.

    You can connect just one spare SIM card by one customer's number.

    The coordinators of the corporate clients can connect the unlimited quantity of the spare SIM cards by the GCEO code of the corporate client.

    The validity of the spare SIM card is 3 (three) years since the moment of its activation.

    Note! «Spare SIM card» is disconnected in the following cases:

    • ordered the new spare SIM card;
    • replaced the main SIM card with the refusal from the spare one;
    • customer's number was disabled;
    • was the re-registration of the contract customer;
    • a customer moved from the contract service to the prepaid one or vice versa;
    • was drew up an application to deactivation of the service;
    • the activation period has expired (3 years from the moment the service was connected) .

    Tariffs and payment

    The cost of connecting the service "Spare SIM card" is 30,00 UAH. No activation fee is charged.

    );
  • by contacting the nearest Customers Service Centers

The main SIM card which has been lost or damaged is thus disconnected and then the customer has another possibility to order a “new” reserve SIM card.

Provision Conditions

To connect the Reserve SIM Card service, please contact the nearest Customers Service Centers and fill in a corresponding application. Please, bring:

  • in case you are a contract customer — your identity paper (for natural persons);
  • in case you are a prepaid Kyivstar customer — only the valid (main) SIM card.

You can connect only one reserve SIM card to one customer telephone number.

The coordinators of corporate clients can connect an unlimited number of reserve SIM cards under the OKPO code of the corporate customer.

The validity period of the reserve SIM card comprises 3 (three) years from the moment of its activation.

Please, note: The reserve SIM card is deactivated in the following cases:

  • a new reserve SIM card was ordered;
  • the main SIM card was replaced and the reserve card was refused;
  • the customer’s number was disconnected;
  • the contract customer was reregistered;
  • the customers switched from contract form of service to prepaid and vice versa;
  • the application was submitted to disconnect the service;
  • the activation period has passed (3 years from the moment the service was connected).

Tariffication

The Reserve SIM Card service connection fee is 30.00 UAH. No fee is charged for activation of the service.

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